- At baseline, health care professionals have moderate to high levels of knowledge around good communication and moderate to high levels of confidence to apply this knowledge
- At baseline, health care professionals’ communication skills are low, despite levels of knowledge and confidence
- The training significantly improves communication skills
- Four hours of live training is sufficient to improve communication skills
- Health care professionals are highly satisfied with the training, identifying it is a good use of time and directly applicable to their work
Health System Outcomes
A care coordination model that include five bundled interventions, including the Patient Engagement Program (PEP) was associated with lower health care spending and improved health outcomes.
- Berkowitz, S. A., Parashuram, S., Rowan, K. Andon, L., Bass, E. B., Bellantoni, M.,… Brown, P. M. C. (2018). Association of a care coordination model with health care costs and utilization: The Johns Hopkins Community Health Partnership (J-CHiP). JAMA Network Open, 1(7), 1-14.