Testimonials
"I have been really working with the OARS this week and have had a couple of patient interactions where using OARS really shifted the interaction in a positive way. I feel inspired to focus more on motivating patients who are “stuck” rather than just moving on to the next thing with them…I wanted to let you know that what you do really matters."
Carie S. Fletcher, LCSW-C
Care Manager
Michelle Hawkins
Retired Director, Care Management at Johns Hopkins HealthCare
"Our practice is constantly striving to improve the patient experience and improve health outcomes for our patients.
Bradley Hunter, DO
PEP has provided us with concrete, simple and effective techniques for engaging our patients, whether they are speaking with an appointment scheduler, front desk personnel, medical assistant, manager or provider. The tools we have learned gives us a proven ways to guide our patients to their health goals by targeting their needs and tapping into their internal motivation. I highly recommend that all medical practices incorporate this training into their work flow, as the patients, staff and providers will enjoy a better overall experience while working toward better outcomes."
President, Potomac Physicians Associates
"PEP has exceeded our expectations! The framework and insights will definitely assist in our efforts to improve patient engagement, and will also provide tools that will improve our approach to staff engagement in key practice initiatives."
DeWayne L. Oberlander, MBA, MPH
CEO, Columbia Medical Practice
"Our six-hospital regional partnership employed the Patient Engagement Program (PEP) to enhance how our staff served our patients. The skills PEP taught are flexible and relevant to our wide range of staff, from community health workers, administrators, to physicians. At its peak, PEP taught almost 200 staff affiliated with our regional partnership in one year. We were highly satisfied with working with PEP because the trainers were accommodating and tailored the training to our needs. Additionally, the champion program was helpful in encouraging our staff sustain their new knowledge and skills."
Director of Regional Partnership between Johns Hopkins Medicine, MedStar Hospital System, Sinai Hospital
Laura Torres, LCSW-C
Behavorial Health Program Manager, Population Health Deparment, Howard County General Hospital
"Even though they had motivational interviewing training in med school and residency, they found this particular training much more engaging and helpful."
Director of Division of Endocrinology Fellowship
"My staff went through PEP. All of us enjoyed the training. I am not exaggerating when I say it is like pulling teeth to get them to attend a training, but the staff came back refreshed, motivated, and enthusiastic after attending PEP training. Cannot say enough great things about Nicole and the PEP team!"
Patient Care Manager
Bayview Medical Center
"I had to call a patient this afternoon who was upset about the attendance policy being enforced by the therapist. I practiced all the skills we learned at the class this morning, including active listening, reflections, summarizing what I had heard and asking open-ended questions. By the end of the conversation, the patient was in agreement that a same day status would work out better for her, and was actually raving about the care she had received from [Physical Therapist]. I cannot imagine this phone call would have gone so well had I not practiced and learned all of these skills this morning. I see a lot of value in the program, and just want to thank you for bringing this in, as I think it will help us deliver better patient care, improve outcomes, and help make us all more effective communicators."
Patient Access Team Supervisor
Yale New Haven
"PEP through Johns Hopkins has been a tremendous success for our organization. Nicole and her team expertly prepared us for rollout, delivering training that exceeded our expectations and was highly responsive to our needs. Our therapists now have additional practical, effective tools that have strengthened engagement with patients, enhanced communication with colleagues, and even improved interactions at home. We are continuing to build on the program's foundation and have seen a lasting, positive impact across our teams."
CEO of Regional Physical Therapy Company with 20 sites across three states
Kelvin Johnson
Johns Hopkins HealthCare