Our Mission is to help health care providers effectively partner with patients and families to achieve a culture of patient-centered care that optimizes health at lower costs.
At its core, PEP is rooted in evidence-based communication principles and motivational interviewing skills that can be customized to meet local needs. PEP has several components:
- Planning — includes a culture assessment, identification of the PEP team and champion leaders, clarification of team goals, anddevelopment of a training plan
- Online Training — 90-minute e-learning curriculum
- Skills Workshop — 4 hours in-person skills training
- Maintenance — electronic “PEP Tip of the Month” with video learning, implementation of local PEP champion program
- Evaluation — measurement of learner and patient outcomes
PEP is strategically designed to help clinics, organizations, research teams, and institutions achieve a range of patient engagement goals:
- Improved patient satisfaction and experience
- Improved research participant enrollment and engagement
- improved engagement in health care to reduce costs